ADMINISTRATIVE POLICIES

Once the vehicle arrives at our facility, the driver and a supervisor inventory the vehicle again, and recopy the Vehicle Identification Number for accuracy to begin the proper notification to the owners and agents associated with this vehicle and create a folder that includes all the information necessary for this vehicle to be processed within our facility. The driver will then notify the dispatcher that he has completed all his paperwork and clear of that call. The vehicle is then stored, depending on its condition, inside or out.

Exceptions to the rule: When a vehicle is placed in a HOLD status by the police department, no person will be able to have access to the vehicle. It is securely stored inside where only the police personnel or designated agent has access. With the assistance of our computer software program, a bright red box appears with the click of the HOLD button within the impound ticket, giving immediate attention to the fact that this vehicle is on hold and access is denied. The vehicle will stay in an on HOLD status until the police officer who administered the HOLD has released it by signing a form with his ID number. Upon release of the vehicle by the police department or designated agent, the HOLD button is removed within the vehicle invoice, and it immediately time stamps the information into the notations and asks for information as to the person releasing the HOLD status and their credentials.

When the registered owner comes to retrieve his or her vehicle or personal property, the registered owner is required to provide proof of ownership; at this time, he will be informed of the outstanding charges and allowed to remove his personal belongings and anything that is not affixed to the vehicle at no charge. Upon removal of the owner’s vehicle either by the owner directly or his designated agent, he will be presented with the charges and once paid the vehicle will be brought to him for retrieval. If the vehicle has been involved in an accident or stolen possibly with no wheels, it will be brought out via one of the three forklifts designed to relocate vehicles that do not roll within our facility at no charge.

A copy of a release that has been signed by the registered owner will be placed in the folder of that vehicle along with all other pertinent information regarding that person’s vehicle and stored in a history file by date, municipality and make of vehicle. This information remains in hardcopy format for seven years.

If the registered owner does not come to remove his vehicle from our facility within seven days of the vehicle being towed, certified letters are mailed via an online vehicle information tool called Auto Data Direct, in which real time data on vehicle status and ownership allows for mailing of certified mail to all parties involved as A Superior Towing - Floridarequired by State Statute 713.78. Auto Data Direct retains copies of all correspondence and the registered paperwork in an electronic fashion so that no information is lost by means of the postal service or other functions.

Once a vehicle has been at our facility more than two weeks, an auction date is established for the disposal of that vehicle. Utilizing the online services of Auto Data Direct, fifteen days prior to the established auction, an ad is placed in the newspaper advertising the sale of that vehicle. When the auction date arrives, and the vehicle is sold at auction, A Superior Towing Company again uses the online services of Auto Data Direct to apply for a Certificate of Destruction with the State of Florida complying with the titling and salvage laws within the State Statuary laws. Once the Certificate of Destruction is attained by our company, the vehicle is delivered to the purchaser of the vehicle at the auction. No abandoned vehicle leaves our facility without having a Certificate of Destruction in the name of A Superior Towing Company. This ensures all vehicles sold at auction are properly applied for under State Statute 713.78.