Dispatching – Requests for tow service are placed to a dispatching center. There are tow services that communicate with drivers using wireless telephone equipments. In others, the dispatch center contacts an available tow truck driver via mobile radio or sending a text message using a mobile data terminal. With the advancement of technology, the use of GPS (global positioning system) and on board wireless equipment to dispatch drivers via an LCD screen receiver is now also being used.

Impounds and Storage – The capability to store vehicles that have been wrecked or impounded by police agencies are also part of operations. In these cases, police agencies notify a contracted towing provider to secure the vehicle and tow it to a storage lot. Access to the vehicle is restricted until the law states that the owner can claim it.

GPS and AVL – Using navigation systems are now commonly used to tell the location of the vehicles that needed to be towed. Automatic vehicle location (AVL) systems may use GPS technology and helps the dispatch center staff determine the closest tow truck in a certain area. It can display the location of all tow trucks on a map or may feed data directly to a computer-assisted system which automatically recommends the closest available units.